FAQ
How can I contact the resort?
You can phone us toll free at 1-866-388-6095, or email Lilac at info@lilacresort.com. Calling from the local area? Our number is 204-422-5760.
When is the resort open?
The Lilac Resort operates on a seasonal schedule May 1 to October 15 of each year. The Tiki Bar and hot tubs open May Long Weekend. The Water Park opens the first full weekend of June and closes the end of the September Long Weekend. The Water Park, Resort Campground and Rental Lodges may open later or close sooner then the dates stipulated due to weather and Resort road conditions. During the month of May, road access and site services such as water and sewage may not be available. Please see our Hours of Operation page for more information.
What are your hours of operation?
The Office is open daily from 8am until 10pm throughout the months of June, July and August. During the rest of the year we have reduced office hours but will always answer emails and return phone messages promptly.
The Water Park is open starting the first weekend of June through September Long Weekend. Hours are 9am until 10pm daily for all guests. Guests must be 13 years or older to remain in the Water Park without a parent or guardian. All times posted are weather permitting.
The Tiki Juice Bar and Hot Tubs are open May Long Weekend through to mid September. Open until Midnight weather permitting.
Please see our Hours of Operation page for more information.
What is the minimum age required to reserve at the Resort?
I’m under the age of 18. Can my parents drop me off with my friends so that we can use the Water Park for the day?
I’m under the age of 25. Why do I need a $200 damage deposit when booking a site at the Resort?
How do I get to Lilac Resort?
Directions from STEINBACH: Head north on HWY #12. Take the East exit for HWY #1, Kenora. Follow the HWY until you see Lilac on the right hand side.
Directions from KENORA: Head northwest on Second Street South, toward Matheson Street South. Take 2nd right onto Main Street South. Continue onto King’s HWY #17/ Lakeview Drive. Continue to follow King’s Hwy #17. Turn left to stay on King’s HWY #17, entering Manitoba. Continue on Trans Canada HWY #1, for approximately 109 km. Turn left on Lilac Road.
What temperature are your pools/hot tubs heated to?
All of our pools are heated to 72°F
Kids hot tubs are heated to 98°F
Adult & Teen hot tubs are heated to 102°F
How deep are your pools?
Kiddie Pool is a beach style entrance and goes to 1ft deep.
Activity Pool shallow end is 2ft deep and deep end is 3ft deep.
Slide Pool shallow end is 3ft deep and middle of pool is 4.5ft deep.
Camping & Lodging
What time is check in/out?
Check Out for Lodging Units is 11am, but guests may use the facilities until 2pm.
Check Out for RV and Tent Sites is 2pm.
**Late check outs will be charged a full day’s rate**
Is use of the amenities and entertainment included or do I have to pay extra?
Do we need to bring coins with us to the shower and pay to use them?
Can I bring my own Fire Wood?
• Do not move firewood over distances, purchase your firewood locally, and burn it where you buy it.
• Don’t bring ash and elm wood to our provincial parks.
To learn more, visit:
www.manitoba. ca/stopthespread
www.manitoba.ca/sd/forests_and_lands/forestry/forest_health_renewal/index.html
www.manitoba.ca/sd/environment_and_biodiversity/invasive_species/forests_and_lands/firewood_spread.html
I am traveling from the United States, what documentation do I require at the border?
Have your Passport readily available. This will expedite your entrance into Canada.
I am staying in a Lodging Unit, what am I required to bring?
Each Deluxe Cabin or Lodge comes fully equipped with all kitchen items, satellite TV, deck, patio furniture, BBQ, fire pit, coffee maker, microwave, bar fridge, AC, pillows, linens, blankets and bathroom linens.
You will need to travel with your own pool towels, toiletries, food, and a desire to have FUN!
Why do I need a $400 damage deposit when renting a Lodging Unit?
We take a preauthorized $400 amount for security reasons on check in day. This is to protect the investment of our company property. It is only processed if malicious or purposeful damage is done to the Resort or the enjoyment of others. Remember that the Resort is a family park, and while enjoyment is encouraged, discretion and moderation are required by all patrons to ensure that everyone has a fun, safe and enjoyable vacation. The damage deposit is held in preauthorization pattern on your credit card during your holiday. It should never appear on your statement unless detailed in the above circumstances.
How can I book my holiday?
Our reservation team works 7 days a week 8am to 10pm daily, with reduced hours throughout September, October, November, December, January, February, March and April.
We require 100% deposit at time of booking via Visa or MasterCard.
Does my seasonal site, lodging unit or camp site have telephone/internet access?
We have free wireless internet access available around our Tiki Bar, Water Park and Main Stage. Lodge and Cabin guests are provided with Wifi in their units.
I am staying at the Lilac Resort. Am I allowed to have guests?
Are pets allowed at the Resort?
We allow only non-aggressive pets to be brought on holiday, no matter the size or breed. They must remain on a leash at all times, with the owner responsible for clean up at all times. Please leave chronic barkers at home. Pets are NOT permitted in the Lodging Units to ensure allergy sensitive guests can book at the Resort. Pets are NOT permitted in the Water Park. Pets are NOT permitted in any of the Resort Buildings.
Are golf carts included in the cost of booking?
No. We do not rent out carts. The golf carts seen cruising around the Resort are used by staff and management, or are the private property of seasonal guests. If you own a cart, you are welcome to bring it on site. Guests must be 16 years of age or older and hold a valid drivers license in order to operate any motorized vehicle on Resort property. Rules of the road apply. No joy riding.
What are the best directions to the Resort?
Is the Resort planning to expand?
No, at this time we are not planning on creating any new seasonal lots. The quickest way to become a member of the Lilac Resort is to purchase a site from an existing lease holder.
If we enquire about a Seasonal Site at the Resort, will there be any pressure?
When can we come to see the facilities?
Do you provide financing?
No.
Can we rent our site out to cover our costs?
No. Rental of property is prohibited. Friends or relatives may occupy a unit in the Seasonal Lease Holders’ absence, but must register at the office with written permission from the Lease Holders.